Wiki (FAQ and Knowledge base)
The Wiki is a documentation collaboration portal where both SpacialAudio staff and users, like yourself, contribute articles
explaining how to achieve certain tasks or solve common problems. The Wiki should be the first place you consult when looking for solutions.
» Visit Wiki
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Discussion Forums
Thousands of broadcasters, the Spacial Volunteer Support (SVS) team and Spacial Technical Support staff
all actively participate in the Spacial Discussion forums. The forums is a great place to learn, interact and get some of your questions answered by fellow broadcasters.
» Visit Discussion Forums
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Open Support Ticket
If you are unable to find answers to your problem or question in the Wiki or Discussion Forums,
open a support ticket and one of our very capable support staff will assist you.
The HelpDesk is available 24 hours a day. Please allow up to 12 hours for your ticket to be responded to if submitting after normal business hours.
» Open support ticket
» View my tickets
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Live Sales Chat
Our Live Sales Chat is available during normal business hours. Just click on the live help button in the navigation area (when available) and one of our team members will be able to help. We can help you decide which product is the best to discussing discounts and payment plan options that are right for you.
Please note that the Live Chat is only staffed for Sales and Pre-Sales questions. We cannot answer Support or Development questions.
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Phone support information
Phone support is ONLY free for Pre-sales, Sales and Billing related inquiries.
All other phone support can be charged at $30 per hour.
Phone hours are 9am to 5pm CST.
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Phone numbers
IMPORTANT: Before phoning Spacial support, please make sure you have read the information to the left.
United states
- Phone: (972) 739-6420
- Fax: (512) 519-4370
South Africa
- Phone: Please call USA number
- Fax: +27 (86) 679-2060
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